About Us: Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, rapid, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from yo As a Senior Business Operations Manager, you'll be a key player in shaping our strategy and driving our growth. We're driven by data, passionate about our users, and always pushing boundaries. In this role, you’ll collaborate with executives and colleagues across departments to execute high-impact projects, own critical reporting (including company-wide dashboards and sales performance tracking), and tackle complex challenges through insightful analysis.

Reporting to the COO, you'll work closely with leadership to connect our business model and forecasts, ensuring we're on track to achieve ambitious goals. This senior, collaborative role requires a strategic mindset, deep operational excellence experience, and a heavy focus on using data and partnership to continuously improve sales outcomes. This is a remote-first role, meaning you can primarily work from home, but should expect to join us in the office (Located in the GTA) occasionally for high impact meetings and team events.

Drive Company Performance: Deliver Impact: Lead large-scale projects with measurable outcomes. Provide insightful data-driven recommendations.

Lead Key Projects: Own end-to-end projects across multiple departments, from identifying problems and developing work plans to managing stakeholders and driving successful implementation. Projects include Sales Excellence initiatives, NPS launch, new feature rollouts.

Manage Change:



Effectively drive adoption of recent processes and initiatives across the organization.

Conduct Strategic Analyses: Utilize data from Excel, Looker, and Salesforce, combined with qualitative insights (interviews, workshops) to inform strategic decisions. Manage critical operational tasks and contribute to long-term solutions.

Become a Technical Expert: Develop a deep understanding of our data, systems, and technical infrastructure. University degree in an analytical field (Business, Engineering, Finance). ~7+ years of experience in strategic consulting, corporate strategy, or similar roles. ~ Experience with change management and solution implementation. ~ Excellent communication and stakeholder management skills. ~ At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work workplace designed to support your well-being, growth, and success.

Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends ️ Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first Education assistance reimbursement for courses, conferences, books, and memberships • Virtual & in-person team-building events to strengthen our culture We’re building something special. Business is hard work, but insurance doesn’t have to be! We empower business owners with simple, tech-driven insurance solutions through our online platform.

Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.

Diversity & Inclusion: Zensurance celebrates diversity and is committed to creating an inclusive environment. If you need support, let us know, we’re here to help.

📌 Senior Business Operations Manager - Work From Home (Toronto)
🏢 Zensurance
📍 Toronto