Join Tangerine as a Bilingual Senior Analyst specializing in Channels and AI Enablement. Drive innovative solutions while enhancing customer interaction in this crucial role. As part of the Operations Strategy & Enablement team, you will be integral to supporting the AI Enablement roadmap through analysis and performance measurement.

This role demands solid analytical skills as you manage ongoing projects designed to optimize self-serving channels. Your insights will directly influence strategic decisions while ensuring best practices are recognized and implemented. Key Responsibilities:

- Support the Channels and AI Enablement roadmap through requirement gathering
- Analyze performance metrics for AI-powered channels




- Document client flows and maintain performance tracking materials
- Prepare stakeholder communications, providing actionable insights
- Lead KPI monitoring routines and document findings

Requirements:

- Degree in Business, Analytics, or a related discipline
- 3-5 years’ experience in analytics within digital channels
- Ability to analyze structured and unstructured data
- Familiarity with AI-enabled capabilities is advantageous
- Bilingual in French and English is essential

Leverage your analytics expertise and bilingual advantage to impact Tangerine's AI initiatives positively.

📌 Senior Channels Analyst: Bilingual Role (Toronto)
🏢 Tangerine Bank
📍 Toronto