Consultant, Professional Services We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. Senior within the Professional Services organization, you will have the opportunity to consult with and advise our valued enterprise and public sector clients on Active Directory, Microsoft 365, and Exchange engagements. This role is responsible for leading the service delivery functions and technical teams involved with the planning, setup, configuration, and administration of Active Directory, Microsoft 365, Exchange, and migration management solutions.

You will work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training. This will require a technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, AvePoint and Bit Titan Migration Wiz toolsets. You will work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration,



and troubleshooting of MS Teams, in accordance with contract SLAs You will mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success You will function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients You will have a hunger for learning and take advantage of the opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.

You will serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result. You will have the opportunity to work in a highly visible customer-facing role. You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.

A curious mindset, willing to ask the right questions to provide customers with the best possible solution A proactive work ethic that puts responsiveness to customers first Passion for building robust relationships with customers and driving great CX Computer Science / Information Technology degree or diploma or equivalent industry experience.



Ability to travel up to 10% of the time 5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.

Updated

Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other Plan your workdays in a way that suits you best Inclusion &

Equal opportunity employment

diversity, inclusion & belonging . People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. We are ready to help:

com (file:///C:/Users/dnik/AppData/Local/Microsoft/Windows/INetCache/Content.With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. EoE/M/F/Vet/Disability #

📌 Senior Consultant, Client Services (Remote) (Toronto)
🏢 Softchoice
📍 Toronto