Join the American Airlines team as a Senior Coordinator for Airport Services at YYZ in Toronto. Champion safety and operational excellence while mentoring and developing team members. In this role, you'll lead a diverse team within the Customer Experience Division, focusing on engaging employees and improving operations. Your leadership will influence the team’s performance while fostering a culture of communication, safety, and trust. Key Responsibilities:

- Ensure exceptional customer service and safety compliance
- Identify and mitigate safety risks through proactive measures
- Collaborate effectively with team members for operational success
- Mentor frontline employees on service and skills
- Address escalated service issues and promote a visible leadership presence

Requirements:

- Completion of high school or equivalent education
- Minimum 2 years of leadership experience
- Fluency in English required
- Must be adaptable with hands-on leadership during shifts
- Airport operations knowledge is an asset

Lead your team to success by delivering high-quality customer experiences in the aviation industry.

📌 Senior Coordinator at American Airlines (Toronto)
🏢 American Airlines
📍 Toronto