Optimize client solutions as a Senior Consultant specializing in Dynamics 365 Customer Engagement with BDO Canada. This full-time role enhances advisory services and post-implementation support. In this senior client-facing role, you'll transition BDO's service engagements from reactive support to a more strategic advisory approach.
Your expertise will ensure clients maximize their investments in Dynamics 365 CE and Power Platform capabilities. You will proactively identify opportunities for operational improvements while fostering a customer-first culture within your engagements.
Key Responsibilities
- Deliver advisory services focused on client success • Conduct structured discussions and value-oriented analyses • Resolve complex issues with advanced troubleshooting • Design repeatable optimization services for clients • Facilitate training and knowledge-sharing sessions Requirements:
- At least 7 years in Dynamics 365 Customer Engagement • 3+ years in a senior Power BI role • Must hold multiple relevant Microsoft certifications • Experience with Dataverse and Microsoft cloud • Robust analytical and communication skills Leverage your deep expertise in Dynamics 365 to enhance client success and streamline their operations.