Join Scotiabank as a Senior Manager handling Incident Management in Toronto, Ontario. Ensure incident resolution and operational compliance while leading a diverse technology support team. This strategic role oversees day-to-day operations of incident management and technology support, ensuring compliance with regulatory standards.

You will mentor high-performance teams, guide incident response strategies, and communicate regularly with senior leaders. Your focus will be on continuous innovation in service delivery and operational efficiency. Key Responsibilities:

- Act as primary escalation point for complex incidents
- Lead incident documentation and stakeholder communication
- Oversee ServiceNow ticket triage and management




- Manage remediation planning based on Root Cause Analysis
- Drive team performance and foster a high-inclusive culture

Requirements:

- 7-10 years in operational and technical roles
- Familiarity with regulatory environments and banking operations
- Proven organizational and communication skills
- Critical thinking and sound judgment in problem resolution
- Knowledge of incident management systems like ServiceNow

Ensure operational excellence and uphold Scotiabank’s values while driving incident management and support strategies.

📌 Senior Manager Incident Response at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto