- Lead the company's most complex cross-functional projects from concept through implementation, adoption, optimization, and measurable business impact
- Build and maintain project plans covering timelines, milestones, workstreams, dependencies, resources, risks, budgets, and success measures
- Run discovery sessions, workshops, process design meetings, and steering committees
- Align internal teams and external vendors on deliverables, decisions, and dependencies
- Own readiness, testing, rollout, training, go-live, hypercare, stabilization, and post-launch assessment
- Establish governance for ownership, decision-making, escalation, success measurement, charters, business cases, status reporting, risk management, and benefit tracking
- Translate company priorities into structured programs and roadmaps, including integration work related to acquisitions, partnerships, and new business lines
- Lead cross-departmental and cross-business-line process redesign to reduce duplication, manual work, weak controls, and friction
- Lead ERP, CRM, workflow platform, reporting, and business intelligence implementations, migrations, and integrations
- Drive technology-stack consolidation, automation, and practical AI adoption
- Lead transformation across accounting operations, financial reporting, controls, billing, collections, commissions, and revenue workflows in partnership with Finance
- Build change-management approaches and manage people directly while remaining hands-on in Operations
- Report to the Director, Operations & Agency Services, and work with the CEO and leadership team as needed

Requirements

- Eight or more years leading complex, cross-functional projects and transformation programs
- Several years managing people




- Track record of carrying enterprise initiatives from discovery through go-live, adoption, and measurable business impact
- Hands-on experience leading ERP, CRM, or enterprise platform implementations, migrations, and integrations
- Comfort working alongside technical teams and vendors
- Working command of financial processes, controls, billing, and revenue workflows
- Ability to partner credibly with Finance and Accounting
- Methodical approach to prioritizing, governing, and designing processes
- Ability to lead steering committees and brief leadership clearly
- Refined discretion when handling confidential commercial and financial matters
- Professional fluency in French and English, spoken and written

Core Competencies

Demonstrates expertise in leading complex cross-functional projects and transformation programs, with a solid focus on ERP, CRM, and enterprise platform implementations. Proficient in financial processes and change management, while effectively collaborating with internal teams and external vendors.

Highest-signal resume keywords

- Cross-Functional Project Leadership
- ERP Implementation
- CRM Implementation
- Financial Process Management
- Bilingual in French and English

ATS Optimization Keywords

Hard Skills

- Project Management
- Process Design
- Risk Management
- Change Management
- Business Intelligence
- Automation
- AI Adoption
- Data Analysis
- Governance
- Budget Management

Soft Skills

- Collaboration
- Initiative
- Curiosity
- Positive Attitude
- Calm Under Pressure

Industry Keywords

- Cross-Functional Projects
- Transformation Programs
- Financial Reporting
- Revenue Workflows
- Stakeholder Engagement

Tools & Technologies

- ERP Systems
- CRM Systems
- Workflow Platforms
- Reporting Tools
- Business Intelligence Tools

📌 Senior Manager, Project – Transformation (Montreal)
🏢 Jobtailor
📍 Montreal