Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury.

Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

Leading the customer experience post-go-live for customers referred by our partners, ensuring a seamless transition and sustained value realization.

Driving account portfolio growth and creating customer advocates by proactively managing account health, resolving escalations and collaborating with Partner and Account Management teams and Support to share CS-driven insights that shape our partner strategy and customer solutions.

Helping build, refine, and scale the operational infrastructure for partner-led customer success, from segmentation to enablement.

Advocating for the needs of partner-referred customers, ensuring their specific use cases are understood and supported across the organization.

Partnering with internal teams to manage escalations and ensure consistent service delivery.

Mentoring and coaching team members and contributing to initiatives that strengthen the broader Customer Success team.





5+ years of relevant experience with a minimum of 5+ years of customer success or account management experience, preferably in the Fintech space

Commercially minded with a proven track record of growing accounts and driving retention. This role is focused on customer growth and advocacy, with a close partnership with our Account Management team to identify and progress expansion opportunities. As the role matures, greater commercial ownership is expected to follow.

ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus A proven ability to network with senior internal and external personnel (CEO, CFO, etc.), AI-savvy, with demonstrated experience leveraging AI tools or processes to improve customer outcomes and operational efficiency.

Eager to help build a new role from the ground up; Previous Project Management role or skills are a plus

Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday

Competitive salary and stock options

Extended perks, Employee Assistance Program, life insurance, AD&D;, LTD

Subsidized lunch on office days

Fresh fruit, snacks & drinks in office





Phone/internet allowance

Regular company-wide social events

Multiple ERG groups celebrating our diversity and creating an inclusive culture

102,400 - $128,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

115,200 - $144,000 CAD annually (includes base salary plus target bonus/commission).

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

We are committed to recruiting diverse candidates with varied personal experiences and abilities. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to [email protected] may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice.

📌 Senior Partner Customer Success Manager (Toronto)
🏢 Tipalti
📍 Toronto