- Own the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio

- Enable transformation from project-based delivery to a sustainable product and platform operating model

- Translate business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions

- Direct high-impact initiatives and ensure measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes

- Chair the ITS Product Council and direct portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations

- Define and maintain the portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities

- Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives

- Partner with architecture, engineering, experience design, and operations leaders to shape scalable solutions and balance value, feasibility, risk, cost, and time to value

- Drive transformation from discovery through adoption and optimization, embedding changes and measuring benefits

- Establish portfolio strategy and provide strategic direction to Product Owners

- Own and improve portfolio governance, decision rights, standards, and performance reviews

- Align business priorities, funding, capacity, and delivery roadmaps across the portfolio

- Promote product management best practices and foster a product-centric culture

- Define portfolio KPIs, adoption measures, and value realization targets

- Track portfolio performance for adoption, customer experience, operational efficiency, realized value, and roadmap delivery

- Develop business cases and executive-level investment recommendations

- Identify opportunities to optimize value, efficiency, and customer experience

- Collaborate with business leaders, technology teams, architects,



UX designers, and delivery teams

- Facilitate prioritization and strategic planning across stakeholders

- Communicate product vision, roadmap progress, and value realization to executive leadership

- Coach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization

- Partner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement

- Foster collaboration, innovation, and continuous improvement practices

Requirements

- Seven or more years of product management experience, including enterprise transformation or portfolio-level accountability

- Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization

- Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt

- Ability to collaborate with architects and engineering leaders and evaluate build-versus-buy, scalability, risk, cost, and lifecycle trade-offs

- Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices

- Experience developing business cases and applying total cost of ownership, investment prioritization, perks realization, and ROI concepts

- Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred





- Strong data literacy and experience defining KPIs and using customer and operational insights

- Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences

- ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset
- For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada

- Must be eligible to work in Canada; no Canadian work experience required

- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment and are responsible for maintaining work eligibility

- No immigration sponsorship or support is provided

Core Competencies

Demonstrates expertise in portfolio management, product strategy, and enterprise transformation, with a strong focus on value realization, operational efficiency, and stakeholder collaboration. Proficient in Agile methodologies and capable of driving product-centric culture and governance across IT services.

Highest-signal resume keywords

- Product Management Experience

- Enterprise Transformation

- Agile Methodologies

- Business Case Development

- ITIL 4 Certification

ATS Optimization Keywords

Hard Skills

- Portfolio Management

- Enterprise Architecture

- Solution Design

- KPI Definition

- Value Realization

- Data Literacy

- Automation

- Digital Product Management

- Cloud Security

- Technical Debt Management

Soft Skills

- Executive Communication

- Stakeholder Management

- Facilitation

- Influencing Skills

- Collaboration

Certifications & Qualifications

- ITIL 4 Certification

Industry Keywords

- Product Operating Models

- Value-Based Delivery

- Organizational Change

- Continuous Improvement

- Bilingualism

Tools & Technologies

- ServiceNow

- ITSM

- ITAM

- CMDB

- Enterprise Workflow Platforms

📌 Senior Product Manager (Montreal)
🏢 Jobtailor
📍 Montreal