This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well‑being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full‑time, long‑term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally. Join one of the highest‑rated workplaces on Glassdoor and experience what it means to thrive in a truly remote‑first world.

As a Senior ServiceNow Engineer , you will be responsible for designing, developing, and owning solutions across the ServiceNow platform, with a strong focus on ITSM, operational resilience (DORA), and audit/compliance‑driven workflows. This role combines hands‑on ServiceNow development, platform ownership, and stakeholder engagement, ensuring that the platform operates as a reliable and scalable enterprise system. You will work closely with both technical teams and non‑technical stakeholders to deliver solutions that support incident management, risk processes, and regulatory compliance.

You will play a key role in evolving ServiceNow as a core enterprise platform, ensuring it is aligned with business needs, regulatory expectations, and best practices in service management and resilience. Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement Configure and develop custom workflows, modules, and applications within ServiceNow Implement and enhance incident management, risk,



and operational resilience workflows (DORA) Support and improve SOX and audit compliance processes through ServiceNow solutions Work closely with stakeholders to translate business requirements into effective ServiceNow solutions Engage with non‑technical users to ensure solutions are practical, usable, and aligned with operational processes Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems 6+ years of experience working with the ServiceNow platform ~5+ years of experience with ServiceNow ITSM ~5+ years of ServiceNow development experience ~3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong ServiceNow expertise is present) ~DORA), including incident and risk workflows (or solid experience in incident management/operational resilience in regulated environments) ~Strong understanding of enterprise service management, incident management, and risk workflows ~2+ years of experience working with stakeholders, including non‑technical users (or experience in Business Analyst / Product‑facing roles translating requirements into solutions) Experience with ServiceNow ITOM and CMDB Experience with infrastructure, asset, or configuration management systems Fixed Shifts: 12:00 PM – 9:30 PM IST (Summer) | 1:00 PM – 10:30 PM IST (Winter) Day 1 Benefits: Laptop and full medical insurance provided Mentorship, community, and forums where ideas are shared A long‑term career where your contributions are valued At Smart Working, you’ll never be just another remote hire. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

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📌 Senior ServiceNow Engineer (Remote, Full-Time), India (Moncton)
🏢 Smart Working
📍 Moncton