Work Location: Toronto, Ontario, CanadaHours: 37.5Line of Business: Human ResourcesPay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Department Overview

At TD, we're committed to helping our colleagues, customers and communities thrive in a rapidly evolving environment. As part of our Contact Centre AI transformation journey, we are investing in innovative technologies, future-focused capabilities and new ways of working that enhance both colleague and customer experiences.

The Helix Transformation

Program is a multi-year initiative focused on helping our contact centre organization evolve and succeed in an increasingly AI-enabled environment through capability development, workforce readiness and organizational effectiveness.

The Senior Manager, Workforce Transformation & Colleague Readiness plays a key role in supporting the successful adoption of new capabilities, ways of working and talent strategies that enable TD's Contact Centre AI transformation. Reporting to the AVP, HR Business Partner, NACO, this role will partner across business leaders, transformation teams, HR Business Partners and HR Centres of Excellence to help ensure colleagues and leaders are prepared for the future of work. The successful candidate will lead initiatives focused on workforce readiness, talent planning, learning and development, organizational effectiveness, communications and change adoption.

Working closely with a broad network of stakeholders, this role will help connect people priorities to business transformation objectives while supporting an exceptional colleague experience.

Workforce

Strategy & Transformation Enablement Support the development and execution of integrated people strategies that align with business transformation priorities and evolving organizational needs. Develop and deliver against an integrated, multi-year workforce transformation roadmap aligned with the business transformation roadmap. Coordinate workforce transition planning across segment pillars, including redeployment, upskilling, capacity management, and phased implementation.

Partner across business, program, HRBP, and HR COE teams to drive integrated execution and protect business continuity. Provide thought leadership and recommendations that support long-term workforce sustainability and organizational effectiveness. Identify critical capability gaps and translate them into talent acquisition, learning & development, and workforce readiness priorities.

Coordinate internal and external hiring for critical AI, transformation, and operational capabilities. Partner with Learning & Development to redesign onboarding and learning programs for AI fluency, sales advice, and human skills. Partner with CAPA, HR Advice, Employee Relations,



and business leaders to manage colleague experience and people risk.

Support transparent, consistent, and timely communications throughout phased implementation.

Workforce Transformation Roadmap

Workforce planning insights, talent & learning strategies Colleague Readiness & Change Enablement Executive-level updates and recommendations supporting transformation objectives.

Education & Experience Undergraduate degree in Human Resources, Business Administration, Organizational Development or a related discipline. Progressive experience in Human Resources, organizational effectiveness, workforce planning, talent management, transformation delivery or change management. Proven ability to influence and partner effectively with senior leaders.

Experience supporting enterprise-wide business transformation, capability development or organizational change initiatives. Demonstrated expertise in organizational effectiveness, talent strategy, learning and change management. Strong stakeholder management, facilitation and influencing capabilities. Excellent communication, presentation and relationship-building skills.

Experience supporting technology-enabled or AI-driven workplace transformation. Knowledge of contact centre operations, customer experience environments or large-scale workforce models.

Experience working across HR Centres of Excellence, Talent Acquisition, Learning & Development, Employee Relations and senior business leadership. Change management, project management or organizational effectiveness certification. TD is one of North America's leading financial institutions.

Guided by our purpose to reimagine what banking can be for clients, colleagues and communities, we are committed to creating remarkably human experiences and making it refreshingly straightforward to work with us and for us. Accommodation is available throughout the recruitment process in accordance with applicable requirements.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary,



variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking perks and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

📌 Senior Specialized HR Manager- Workforce Transformation & Colleague Readiness (Toronto)
🏢 TD Bank Group
📍 Toronto