Senior Technology Operations Analyst (AMS EC SuccessFactors) EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‐specific experience, advanced technologies, and trusted insights to deliver long‐term value and measurable outcomes. As a Senior Technology Operations Analyst (AMS EC SuccessFactors), you will play a strategic leadership role in delivering high‐performing, resilient technology solutions across EY's internal and client‐facing environments.

You will lead complex development initiatives, drive technical strategies, mentor analysts, guide operational excellence, and partner with senior stakeholders to shape technology outcomes that align with business objectives. Ensure data integrity and accuracy through regular audits, validations, and governance processes. Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes).

Conduct user training, provide guidance, and support end‐users with EC processes and system navigation. Perform integration support, coordinating EC data flows with other HR and business systems. Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies.

Test and validate system changes, enhancements, quarterly releases, and integration scenarios. Create and maintain documentation, including configuration details, user guides, and process updates. Develop innovative solutions improving system performance and reliability.

Deliver high‐impact presentations to senior leadership. Contribute to long‐term technical strategy. Identify opportunities for innovation and operational excellence.



Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes.

Proven ability to manage AMS environments with high ticket volumes, multiple clients, and complex cross‐module impacts. Solid analytical skills for interpreting HR data and troubleshooting system behavior. Diploma or Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 5–7 years of hands‐on SAP SuccessFactors Employee Central experience (configuration + support).

Experience in post‐go‐live AMS support, including incident management, enhancements, and governance workflows. Familiarity with EC integrations via CPI, Payroll, or third‐party systems.

Experience participating in AMS governance, CAB reviews, and release management cycles.

Certification in SAP SuccessFactors EC or related modules. We seek individuals who bring senior‐level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams. Learning opportunities to develop new skills and progress your career.

We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us.

📌 Senior Technology Operations Analyst, AMS EC SuccessFactors, Managed Services Practice - Dieppe, NB (Edmonton)
🏢 EY
📍 Edmonton