Elevate your career at the Medical Council of Canada (MCC) as a Bilingual Service Agent. This full-time permanent hybrid position offers an opportunity to provide vital support to candidates and partners in a collaborative setting. In this role, you will be instrumental in ensuring a smooth process for clients navigating examination services and document verification.

Your exceptional bilingual skills in English and French will be crucial as you communicate effectively and deliver first-rate customer service. Join a dedicated team that values innovation and inclusivity. Key Responsibilities:

- Deliver front-line support through various communication channels
- Manage account assistance, password resets, and inquiries
- Facilitate examination scheduling and eligibility confirmations




- Prepare and send out Educational Credential Assessment (ECA) reports
- Work with sensitive information while maintaining confidentiality

Requirements:

- 1–3 years of customer service experience in a relevant environment
- Fully bilingual in both English and French
- Robust Microsoft Office skills and adaptability to new systems
- Excellent organizational abilities to prioritize tasks
- Calm demeanor when handling multiple responsibilities

Utilize your skills to improve the client experience at MCC and support healthcare in Canada.

📌 Service Agent with MCC - Bilingual Role (Ottawa)
🏢 Medical Council of Canada
📍 Ottawa