Sobeys is full of exciting opportunities and we are always looking for bright recent talent to join our team! We currently have a 12 months contract opportunity for an Service Centre Analyst. This role is based out of one our office in Stellarton, NS.

Responsibilities

- Serve as an escalation point for complex, high-impact, or unresolved incidents.
- Mentor, coach, and provide technical guidance to Service Centre Analysts.
- Assist with onboarding and training of new team members.
- Act as a Subject Matter Expert (SME) for supported systems, applications, and business processes.
- Analyze incident and request trends and recommend service improvements.
- Develop, maintain, and enhance knowledge base documentation and support procedures.
- Collaborate with technical teams, vendors, and business partners to resolve issues and improve service delivery.
- Participate in problem management, root cause analysis, and continuous improvement initiatives.




- Support quality assurance activities by reviewing tickets and ensuring adherence to support standards.
- Lead or contribute to departmental projects, system implementations, and service transitions.
- Provide operational support through reporting, process improvement, and workforce coordination activities.
- Stay current on emerging technologies, business initiatives, and Service Centre support requirements.
- Foster a culture of knowledge sharing, customer service excellence, and continuous learning within the team.

Your experience and resume will show us:

Qualifications

- Undergraduate Degree or a DEC with a minimum of 4 years of relevant experience.
- Experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Able to develop and interpret technical documentation.

📌 Service Centre Analyst (12 months contract) (Stellarton)
🏢 Sobeys
📍 Stellarton