Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Location: Edmonton, AB Position Type: Full-Time At Finning, we are committed to delivering exceptional service and support to our customers. We are currently seeking a highly organized and detail-oriented Service Coordinator to join our team. In this role, you will play a key part in coordinating the administrative and operational processes that support major equipment repairs and maintenance activities, ensuring jobs move efficiently from initiation through to invoicing and closure.

This is an excellent opportunity for someone with strong coordination, project management, and stakeholder communication skills who enjoys working in a fast-paced service environment.

Service

Planning & Initiation Coordinate the setup and administration of Maintenance Customer Orders (MCOs) and work orders. Review service requests to ensure accuracy and completeness before processing. Verify customer information, credit approvals, service history, warranty considerations, and applicable programs.

Support service scope, budget, and scheduling alignment through proper documentation and system updates. Identify and communicate potential risks or concerns that could impact repair execution or customer outcomes. Maintain accurate documentation and records throughout the service lifecycle.

Service Process Coordination Support Repair

Planners and Service Supervisors throughout repair execution. Coordinate warranty, goodwill, and administrative processes from initiation through invoicing. Schedule and support pre-job, mid-job, and post-job review meetings.

Track action items, update commitment dates, and communicate risks related to timelines, budgets, or rework requirements. Coordinate transportation arrangements, third-party contractors, and required documentation. Assist with technician site access requirements, training credentials,



and clearance documentation.

Customer & Stakeholder Support Provide timely communication to customers and internal stakeholders regarding job status and progress. Respond to service, warranty, production, and operational inquiries. Support cross-functional teams to ensure service work progresses efficiently.

Coordinate final warranty, billing, and invoicing requirements. Follow up on outstanding items to support timely job closure. Maintain documentation quality standards and identify any deficiencies requiring correction.

Assist in driving process efficiency and reducing delays to invoicing. Strong communication and stakeholder management skills. Excellent organizational and time management abilities. Proven problem-solving, analytical, and risk assessment capabilities.

Ability to manage multiple priorities and work effectively in a fast-paced environment. Collaborative, customer-focused, and professional approach. Proficiency with Microsoft Office applications and business systems/ERP platforms. 2 to 4 years of experience in a coordination, project administration, service administration, dealership, construction, oil and gas, forestry, mining, marine, or field service setting.

Experience supporting projects, service operations, maintenance activities, or customer-facing coordination functions is considered an asset.

Experience working in environments requiring strong documentation control, scheduling, and stakeholder communication.



Secondary education with training or coursework in business administration, project coordination, accounting, finance, or a related field. Post-secondary education is considered an asset.

Knowledge of equipment maintenance, parts, repair processes, or heavy equipment service operations. Understanding of warranty and billing processes. Familiarity with project management principles including scope, schedule, risk, budget, and stakeholder management.

Experience working with Salesforce or similar service management systems is an asset. Work with an industry leader supporting world-class equipment and customers. Be part of a collaborative team focused on service excellence.

Opportunity to develop your coordination, project management, and operational expertise. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

📌 Service Coordinator 7x7 (Alberta)
🏢 Finning International
📍 Alberta