Join the forefront of enterprise service management as a Service Delivery Manager in Montreal, hybrid and onsite three days a week. You’ll enhance customer relationships and ensure superior service quality. This role is with a respected cloud managed services provider focused on enterprise clients.

Your mission as the Service Delivery Manager will be to uphold service excellence while acting as the customer's operational contact. You'll leverage customer engagement to identify growth opportunities and influence account strategies. Key Responsibilities:

- Own the service delivery process for a tier one enterprise account
- Monitor and manage SLAs and KPIs to prevent issues
- Collaborate with Major Incident Manager for incident resolutions




- Conduct Monthly Service Reviews to track performance actions
- Foster relationships within the customer’s organization to represent their voice

Requirements:

- Previous Service Delivery experience within an MSP backdrop
- Customer-first mindset with detail-oriented management style
- Proven ability to handle SLAs, governance, and escalations
- Solid understanding of ITIL Service Management frameworks
- Availability for onsite engagement three days a week

Become the customer's trusted advocate and enhance service delivery through proactive engagement and relationship management.

📌 Service Delivery Manager for Tier One Accounts (Montreal)
🏢 Cloud People
📍 Montreal