Help drive The Salvation Army's community impact as a fully remote Service Desk Support Technician. Deliver exceptional support services and maintain operational efficiency for all team members. In this remote position, your role as a Service Desk Technician is crucial for addressing technical requests and supporting a diverse workforce.

You will engage with users to resolve issues, provide guidance on using technology, and ensure all support processes are documented accurately. Your contributions will make a difference in the lives of many. Key Responsibilities:

- Respond to support requests from multiple communication channels
- Employ diagnostic utilities to aid in resolving issues
- Perform hands-on repairs, including hardware setups




- Keep detailed records of the incident resolution process
- Assist in preparing software and hardware releases Requirements:
- Certificate from a college or technical institution
- ITIL Foundations and A+ Certification required
- Experience in technical support (3 to 5 years)
- Solid familiarity with Microsoft 365 applications
- Knowledge of core networking principles required Utilize your technical skills to support The Salvation Army's mission in your role as a fully remote Service Desk Support Technician.

📌 Service Desk Support Technician - Fully Remote (Canada)
🏢 The Salvation Army in Canada
📍 Canada