Posted Friday, August 7, 2026 at 4:00 a.m. By joining Reliance as a Service, Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. Learn and grow as an important part of a team that cares about Reliance and its customers.

Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets. Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments. Lead and support the development that drives customer satisfaction and future business growth.

Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives. Identify opportunities for establishing relationships with Independent HVAC Contractors. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.

Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance. Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.

Deliver prompt and efficient resolution to customer inquiries/complaints.



The tools you need to succeed – including the tools for the job as well as training and development programs Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment. Preferred supervisory or managerial experience overseeing a field operations team.

Knowledge and technical experience within the HVAC and/or water heater industry is required. Gas B ticket would be an asset. Demonstrated results in driving process control, productivity/quality improvement.

Strong initiative to drive results with speed of implementation. As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.

Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. This posting is for a current vacancy.

Use of Artificial Intelligence (AI) We use AI‑enabled tools to support parts of our selection process;

📌 Service manager opérations H/F (Alternance) (Ontario)
🏢 Reliance Home Comfort
📍 Ontario