Transport is at the core of modern society. is currently looking for a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center network in the US and Canada.

Director Service

Network, you will act as a key advisor and problem‑solver—improving both the customer and employee experience while coordinating service and parts activities. You will analyze performance, resolve complex network issues, and lead special projects that shape the future of our operations. Actively monitor and manage P&L;, sales, gross profit, and labor costs to increase overall network profitability.

Analyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity. Advise and collaborate with both internal and external customers to develop, implement, and follow up on targeted action plans.

Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department. Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.

Elevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives.

Network Engagement: Travel to branch locations to stay connected with the realities on the ground,



while promoting a safe and functional working setting. Permanent position. Minimum of 5 weeks of vacation. Retirement plan with employer contribution of up to 7%. Annual performance bonuses. Bachelor’s degree in business or a related area and/or 10 years of relevant experience.

Experience in a multi‑site, dealer environment. Bilingual abilities (especially Spanish or French) are a plus. Ability to travel between USA and Canada, approximately 25% travel total. Proficiency in Microsoft Office.

Comfortable working in a matrix organization and managing multiple stakeholders. Self‑motivated with the ability to work remotely, independently, and collaboratively. Excellent relationship management and negotiation skills.

Analytical and detail‑oriented with a strong commercial mindset. Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality. Prevost is an equal opportunity employer committed to diversity and inclusion.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally‑protected factors. Disability‑related accommodations are available on request for candidates taking part in all aspects of the selection process. #

📌 Service Network Support Manager (Vancouver)
🏢 Prevost
📍 Vancouver