Shift Leader – Crumbl Cookies

Location: 1011 Upper Middle Rd E Unit C17, Oakville, ON L6H 4L2 Job Type: Full-Time

Hours: 35–40 hours per week

Pay: $18.25–$19 per hour + gratuities

Lead the Shift. Elevate the Experience.

Crumbl Cookies is looking for a reliable, energetic, and leadership-focused Shift Leader to join our team! As a Shift Leader, you’ll help lead the team during daily operations, ensure our cookies and customer service meet Crumbl standards, and keep the store running smoothly during every shift.

What You’ll Do

- Lead and support the team during assigned shifts
- Deliver an exceptional customer experience
- Ensure product quality, presentation, and freshness meet standards
- Maintain high standards for cleanliness, organization, and food safety
- Assign tasks and ensure team members complete their responsibilities
- Keep the team organized and efficient during busy periods
- Assist with cash handling and shift procedures
- Monitor product, ingredients, and packaging levels
- Lead opening and closing procedures
- Handle customer questions and concerns professionally
- Coach and provide feedback to team members when needed
- Communicate operational issues to the management team
- Lead by example and help create a positive team environment

What We’re Looking For

- Previous leadership or restaurant experience preferred




- Strong communication and customer-service skills
- Reliable, punctual, and responsible
- Positive attitude and strong work ethic
- Comfortable leading a team in a fast-paced environment
- Able to make decisions and solve problems independently
- Strong attention to detail
- Willingness to coach and support team members

Schedule & Availability

This is a full-time position, approximately 35–40 hours per week. Strong preference will be given to candidates available for closing shifts:

- Monday–Thursday: Available to close until 12:00 AM
- Friday–Saturday: Available to close until 1:00 AM

Closing responsibilities include completing cleaning, restocking, food-safety procedures, cash/closing procedures, and ensuring the store is properly secured and ready for the next day. Applicants should be comfortable working late-night closing shifts on a consistent basis.

Why Join Crumbl?

- Employee discounts
- Fun and supportive team environment
- Opportunities for growth and advancement
- Full time hours
- Leadership experience in a fast-paced restaurant environment

Ready to Lead?

If you’re responsible, motivated, hardworking, and ready to take the next step in your restaurant career, we’d love to have you join our team! Apply today and become part of the Crumbl Cookies team!

📌 Shift Lead - Crumbl - Upper Oakville
🏢 Crumbl - Upper Oakville
📍 Oakville