Become a pivotal CMDB Governance Analyst at Softchoice, focusing on the integrity of our Configuration Management Database. This role supports ITSM practices and data quality in a dynamic work culture. At Softchoice, you will manage the end-to-end configuration management process, from data quality assessments to lifecycle management of CI records. Engage with ITSM teams, ensuring the CMDB serves as a reliable resource for incidents, changes, and service levels. Key Responsibilities:

- Lead CMDB governance and maintain data accuracy
- Manage CI lifecycle events and address data exceptions
- Conduct health assessments and publish quality metrics
- Optimize CMDB discovery and integration procedures
- Author documentation for CMDB processes and onboarding Requirements:
- 3+ years of experience in CMDB and ITSM data governance
- ITIL 4 Foundation certification needed
- Proven skills with ServiceNow CMDB or similar tools
- Strong analytical and problem-solving abilities
- Ability to produce transparent technical documentation Harness your skills in CMDB management to support Softchoice's mission and drive effective service delivery.

📌 Softchoice CMDB Governance Analyst Position (Toronto)
🏢 Softchoice
📍 Toronto