Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery.

Managing Sales Activities

Understands the overall market (e.g., Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.

Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office. Develops group sales revenue and operation budgets, and provides forecasting reports. Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.

Assists with selling, implementation, and follow-through of group sales promotions. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction. Provides accurate, complete, and effective turnover to Event Management.

Conducts site inspections, as required. generating proposal, writing contract, customer correspondence). Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property.





Building Successful Relationships

Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

Implements the service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

High School

Diploma or GED ~4 years demonstrated experience in Hotel Sales and Marketing ~ Currently working as a Sales Manager in an Edmonton Area Hotel ~ Large group sales experience. ~ Knowledge of MS Word, MS Excel ~ Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities. ~ Manages workload independently and works well in teams. ~ Experience and proven success working with senior management and in a corporate environment. ~ A competitive wage and excellent advantages. All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service. An chance to work with a skilled Management team. #

📌 Software Sales Executive (Edmonton)
🏢 Socket.dev
📍 Edmonton