Software Support Specialist Join to apply for the Software Support Specialist role at Brock Solutions .

Brock

Solutions is an innovative engineering solutions and skilled services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. We are currently seeking a Software Support Specialist to join our team of experienced professionals located at our head office in Richmond, BC!

Troubleshoot a variety of software bugs, application deficiencies and performance issues Represent Brock Solutions as the first point of contact for technical incidents Provide excellent customer service by communication thorough and diligent customer updates Be resourceful to ensure that we meet contractual requirements and customer expectations Contribute to Service Team knowledge through sharing information and/or writing knowledge articles Please note that this position is part of an on-call rotation Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst,



Software Engineering or related Field Knowledge in the following is considered an asset: Windows Failover Clustering or other high-availability technologies Windows Servers Web Servers and Web Services Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries) Server hardware and basic networking Interfaces to controls (OPC, Kepware, etc.) Though this is not a software development role, a background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine). Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Never solicit personal information outside of the official applicant tracking system. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information. Entry level Full-time IT System Custom Software Development and Engineering Services #

📌 Software Support Specialist (Technical Customer Support) (Richmond)
🏢 Brock Solutions
📍 Richmond