VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. We have an exciting opportunity to join our Customer Service Ops team in Toronto and are currently looking for a Customer Service Agents to join the team. As a Customer Service Agent,you will be patient, empathetic, and communicative.

You will put yourself in VGW customers’ shoes and advocate for them when necessary. You are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints. You value customer feedback.

The salary range for this role is CAD 55,000 to CAD 61,000 per year Maintain high customer satisfaction. Respond efficiently to customer inquiries. Customer orientation and ability to adapt/respond to different situations.

Familiarity with CRM systems and practices, desirable. Requires to work in the office twice a week Shifting schedule; VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. Our high-quality, acclaimed brands include Monopoly Match, Chumba Casino,



Global Poker and LuckyLand Casino, which are enjoyed by millions of players in North America.

Our Social

Plus games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work – that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career.

We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more. VGW Canada Inc. is an equal chance employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. We use an AI tool to help our Talent Acquisition team with note taking during screening interviews.

📌 Spanish Bilingual, French Bilingual & English Customer Service Agents (Toronto)
🏢 VGW Malta
📍 Toronto