Operational Strategy Lead (OSL) role is a member of the Global Clinical Supply Operations (GCSO) (part of the Clinical Development & Operations Global Clinical Supply group). Our purpose is to provide clinical packaging, labelling, and logistics solutions to deliver quality patient-focused clinical supplies to the patient. GCSO provide quality clinical supplies in a compliant, timely, creative and cost-effective manner.

Operational Strategy

Leads are accountable for developing an integrated end-to-end CSO operational strategy for Pfizer clinical programs and clinical studies. OSLs utilize knowledge of Supply Chain process, their expertise in clinical supply packaging, labelling, distribution, and project management skills to establish comprehensive operational strategies and collaborate with internal and external partners to deliver clinical supplies to support clinical studies. OSLs work closely with other functional roles in GCSO and across GCS and Quality Assurance (QA) to ensure timely and accurate execution of clinical packaging, labelling, and distribution operations.

Substantial training is provided to ensure OSLs can perform all duties and tasks an OSL is accountable and responsible for.

The Operational Strategy

Lead (OSL) is accountable for developing and implementing mid-to long-term supply chain strategies for assigned programs and initiatives. The OSL is also accountable for monitor the effectiveness of their operational strategies, and partnering with functional lines in Clinical Supply Operations (CSO) to ensure seamless implementation of operational strategies and delivery of clinical supplies. OSLs are responsible for ensuring that the overarching strategy & scenario planning for the program/protocol is developed with and shared within appropriate stakeholders.

OSLs monitor and provide input to GCSO level program/protocol dashboards (one dashboard) part of program management support. Ensures GCSO inspection readiness as part of program management support.



Participates or leads GCSO strategic and/or Continuous Improvement (CI) initiatives.

Provides program-level forecast and special needs to vendors. Provides packaging, labeling, and distribution/storage cost estimation. Projects will be assigned at a program level. This position, working independently and influencing others without having a direct reporting relationship, coordinates the fulfilment of customer requests while providing excellent customer service.

Proactively ensure quality and compliance through risk identification and mitigation plans, strategic planning and execution, and overall design input. Evaluates current processes and make recommendations for continuous improvement in the packaging and distribution operating models. Supports fiscal accountability to projects by refining project specific costs.

Partners with CSO functional line leaders to further develop/refine human resource capacity analysis for CSO to align resource with project needs according to portfolio priorities. Ensures compliance with all legal requirements (e.g., EHS, cGMP, GCP, import/export, Quality Standards, 21 CFR Part 11) by creating and maintaining a culture committed to quality; accountable for maintaining training and compliance required for the role; enhance quality and compliance on a site and patient basis utilizing risk and mitigation plans; Ownership of timing and challenges on country movements in order to meet project requirements.



Ensures excellent customer service through the development of strong working relationships with key customers and partners leaders to facilitate open lines of communication regarding project priorities, and issue resolution.

Utilizes project management skills to develop robust packaging and distribution/ logistics planning and management tools; high quality project oversight and activity review. Coordinating and communicating multiple study packaging and/or labelling requirements across a network of global contract packaging organizations. At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer iscommitted to celebratingthis,in all itsforms – allowing for us to be as diverse as the patients and communities we serve. DisAbility Confident We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career.

Logistics & Supply Chain Mgmt De carrières van Pfizer zijn uniek. In onze cultuur van individuele eigenaarschap geloven we in ons vermogen om de toekomst van de gezondheidszorg te verbeteren en in ons potentieel om miljoenen levens te transformeren. We zijn op zoek naar nieuw talent om lid te worden van onze wereldwijde gemeenschap, om nieuwe innovatieve therapieën te ontrafelen die van de wereld een gezondere plek maken. #

📌 Sr. Manager, Operational Strategy Lead (Mississauga)
🏢 Pfizer
📍 Mississauga