Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users' digital pass is always at their fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries. Behind our cutting‑edge solutions, you’ll find a tech‑savvy team relentlessly driven by the company’s mission.

As a Customer Support Specialist, you will be part of a team delivering world‑class support to Enterprise customers, solving technical integration problems with our products. You are a natural problem‑solver, a master in simplifying and communicating complex technical solutions, and have demonstrated the ability to quickly learn and apply new technology. Your work will be critical in ensuring that SwiftConnect’s customers can meet their users’ support needs while growing their use of the platform.

Elevate Customer Experiences: Provide exceptional technical support to our valued customers through email and remote access.

Be the Solution Owner: Document, manage, and resolve issues in our customer management system. Every case you close is a success story that strengthens our customer relationships. ~ Fueling Collaborative Excellence: Engage in cross‑team collaboration with Quality Assurance, Operations,



and Development teams to assess system and customer needs. 24/7 Customer Advocacy: Participate in rotating evening and on‑call coverage to ensure our customers receive top‑notch support round the clock. 3+ years of experience in customer service supporting Enterprise and SaaS applications. ~ Expertise in understanding complex technical issues and communicating solutions in an easily digestible manner for customers. ~ Creative thinking and innovative problem‑solving skills. ~ Willingness to adapt to a flexible work schedule in accordance with the energetic requirements of the business. ~ Practical experience working with databases (PostgreSQL, SQL). ~ Strong technical knowledge of APIs and experience with SaaS and Cloud‑based solutions. Play a crucial role in redefining the customer experience and have a direct impact on how people interact with spaces and places.

Receive a competitive salary and benefits package to recognize your contributions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us. Full‑time Information Technology

📌 Staff Technical Support Technician (Montreal)
🏢 SwiftConnect
📍 Montreal