Transform customer service strategies at AXA Partners as a Senior Operations Manager. Your leadership will span across Roadside, Home, and Legal operations to foster exceptional client interactions. This strategic role demands a proven leader to develop the business plan and budget, ensuring alignment with AXA’s overarching goals. You will champion innovation, oversee process efficiencies, and enhance collaboration across departments to achieve top-tier service delivery.

Key Responsibilities

- Manage annual business plans and budgets for operations • Lead initiatives aimed at improving service productivity • Develop client relationships and assess current business opportunities • Ensure compliance with outsourcing contracts and performance standards • Create motivational environments that drive team performance Requirements:
- Bachelor’s degree in business or related field • 8 years management experience required • 10+ years in the Roadside industry preferred • Bilingual French/English for cross-border collaboration • Experience in coaching and developing teams essential Shape the future of customer care with your operational expertise at AXA Partners.

📌 Strategic Operations Manager at AXA Partners (Montreal)
🏢 AXA Group
📍 Montreal