Step into a full time Bilingual Technical Helpdesk Analyst L1 role at Panasonic Canada, where you’ll apply your problem-solving skills in both English and French.
Your role will involve promptly addressing customer inquiries, helping them troubleshoot technical issues, and working closely with management for escalations. Provide bilingual technical assistance via phone and email
- Assist customers in resolving programming errors
- Partner with technical staff for complex queries
- Keep detailed records of customer support interactions
- Help new agents acclimate to the helpdesk environment A+ certification or relevant helpdesk experience
- Fluent in English and French
- Advanced proficiency in Microsoft Office
- Excellent communication with customers during challenges Join Panasonic Canada and become a vital part of our support team while enhancing your career.