The Sutton Place Hotel is situated in the heart of Revelstoke Mountain Resort and is a true ski-in, ski-out luxury condominium style hotel, consisting of three buildings connected by an underground heated parking facility and serviced by a beautifully appointed central lobby. This smoke-free hotel features 205 condominium hotel units, premium amenities, and four in office dining experiences; Rockford wok | bar | grill, Mackenzie Common Tavern, Revelation Lodge, and La Baguette, located in the village next to the Revelation Gondola. All condominium hotel units feature luxurious furnishings, modern amenities, and boast spectacular northwest to southwest views across the Columbia River to the Monashee and Selkirk Mountains.

Guest Services Manager The Guest Services

Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery.

The Guest Services

Manager is responsible for maintaining Sutton's luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.

Guest

Experience &

• Service Manage guest feedback, concerns, and service recovery to maintain high levels of guest satisfaction Oversee daily guest services operations Ensure accuracy of guest profiles, preferences, and service delivery across all touchpoints Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience Lead, coach, and develop guest services team to drive engagement and service excellence Conduct training, onboarding,



and performance management aligned with brand standards Foster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory service Administrative &

• Reporting Monitor guest feedback, service trends, and satisfaction metrics to identify areas for improvement Support scheduling, staffing levels, and payroll coordination Maintain accurate records, reports, and communication with leadership regarding guest experience and service delivery Previous experience in guest services, or front office roles within a hotel or resort environment Strong understanding of luxury service standards and personalized guest experience delivery Proven ability to manage guest concerns, service recovery, and high-touch interactions Demonstrated leadership experience, including team supervision, training, and performance management Flexible availability, including evenings, weekends, and holidays High level of organization, attention to detail, and time management Team rates from $59 per night, Family &

• Friends rates too! ~25% discount at our restaurants for up to 6 people ~ Dedicated Training Program ~ Employee Assistance Program (EAP)- Free mental Health Support, Legal &

• Financial Counselling ~ Group Life Insurance, Extended Health, Dental, Vision Care! ~ At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at . #

📌 Sutton - Room - Manager, Guest Services (Mica Creek)
🏢 Sutton Place
📍 Mica Creek