Job Title: Senior Systems Analyst

Location: Toronto, Ontario, Canada

Work Model: Onsite

Duration: 12 months

Must Haves

- 5 - 8 years of experience as a systems analyst, functional consultant, or a similar system-focused role within IT
- Hands-on experience with Microsoft Dynamics AX/D365FO/C365CM, including system configuration and support.
- Experience working with Data Management Framework (DMF) and system integrations within D365 environments
- Experience using Power Platform tools, including Power apps, Power Pages, and Dataverse
- Experience delivering large-scale, business-critical enterprise applications

Description / Responsibilities / Skills

About the Role

- lead solution analysis and design for enterprise technology initiatives
- translate business requirements into scalable system solutions, ensuring alignment with enterprise architecture, business objectives, and technology standards

- provide deep platform expertise, influence solution decisions, and drive the successful delivery of complex, business-critical programs
- champion the use of AI, automation, and intelligent workflows to enhance operational efficiency, decision-making, and user experience

About Your Day

- Lead cross-functional workshops to define scope, clarify requirements, and resolve gaps.
- Document and optimize current and future-state business processes, system flows, integrations, and data structures.
- Conduct impact assessments, identifying risks, dependencies, and mitigation strategies across systems and data flows.
- Maintain traceability across requirements, design, build, testing, and deployment activities.
- Evaluate, recommend, and incorporate AI/ML, automation, and intelligent workflow capabilities within supported systems.
- Mentor and coach analysts and project team members on solution analysis, system design, and platform best practices.

Experience & Skill Set Requirements

Minimum Requirements

- Strong knowledge of Supply Chain and related business processes, including Product Information Management, Master Planning, Procure-to-Pay, and Order-to-Cash
- Strong understanding of enterprise application environments and system integration concepts.
- Ability to translate business requirements into detailed system-level designs and configurations
- Robust analytical and problem-solving skills with high attention to detail
- Robust communication and interpersonal skills (written and verbal)
- Demonstrated ability to lead solution workshops, facilitate technical discussions,



and align business and technical stakeholders on solution approaches
- Ability to work effectively in Agile or hybrid delivery environments
- Proficiency with tools such as Jira, Confluence, and Lucid chart (or similar)
- Ability to support production environments, troubleshoot issues, and resolve incidents independently

Preferred Requirements

- Strong collaboration and stakeholder engagement skills across business and technical teams
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to identify opportunities for system optimization, automation, and continuous improvement
- Experience supporting or participating in D365 F&O; implementations
- Exposure to Warehouse Management Systems (WMS) operating models
- Experience working with eCommerce or related integrated platforms

General Skills

- Provides specialized technical expertise in the overall analysis of the design and architecture of systems solutions.
- Ability to evaluate recommendations and ensures all recommended solutions for improvement are congruent with the project goals and objectives
- Identifies short and long-term project goals/objectives, and as a senior technical expert, defines and identifies program and service delivery requirements
- Leads the analysis, development and documentation of design and architecture of systems solutions.
- Leads the development of testing, integration and implementation of systems solutions into the clients' applications
- Guides the feasibility studies and cost effective analyses of proposed client I⁢ initiatives, ensures all studies and analyses are documented
- Leads the technical aspects of projects related to the development and/or acquisition of a diverse range of client applications through all stages of the SDLC
- Demonstrated experience gathering requirements, translating business documents into technical specifications
- Experience leading development/support teams supporting multi-dimensional and relational databases and their applications
- Demonstrated experience designing and developing complex applications utilizing relational and multi-dimensional databases




- Ability to provide implementation and post implementation support as required
- Oversees the research and evaluation of the technical components in the acquisition of software, hardware, technology, systems and products
- Recommends and directs the measurement and improvement of tools, techniques, standards and performance criteria
- Provides coaching and direction to junior analysts throughout the project through all stages of the Systems Development Life Cycle.

Desirable Skills

- Knowledge and experience in rapid application development (RAD) methodologies
- Knowledge and experience with middleware and gateways
- Knowledge and understanding of Information Management principles, concepts, policies and practices
- Experience with development/maintenance of documentation as per Methodology
- Good working knowledge of Dimensions and Facts
- Knowledge of multidimensional structures (cubes)
- Ability to gather, review and provide feedback to business requirements

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience; a master's degree is an asset.
- Microsoft Dynamics AX/D365 and Power Platform certifications.
- Strong understanding of enterprise applications, system architecture, integration concepts, and database technologies (Oracle, SQL Server).
- Knowledge of Supply Chain processes, including Product Information Management, Master Planning, Procure-to-Pay, and Order-to-Cash.
- Experience with testing, troubleshooting, implementation, and production support in complex technology environments.
- Ability to translate business requirements into solution designs, system configurations, and functional specifications.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Demonstrated ability to lead workshops, facilitate technical discussions, and align business and technical stakeholders.
- Experience working in Agile or hybrid delivery environments, with proficiency in tools such as Jira, Confluence, and Lucidchart (or equivalent).
- Ability to manage multiple priorities, work independently, and drive continuous improvement initiatives.
- Experience identifying opportunities for automation, system optimization, and AI-enabled enhancements.

Preferred Qualifications

- Exposure to Warehouse Management Systems (WMS) and eCommerce platforms.
- Strong collaboration skills across business, technology, and vendor teams.

📌 Systems Analyst - Senior (Toronto)
🏢 InnosysTech
📍 Toronto