Elevate client interactions as a Team Lead for After-Sales Service at Birks, a leader in luxury jewelry. Guide a team focused on delivering exceptional after-sales support and service. As a Team Lead, you will develop your team while managing client inquiries and coordinating after-sales operations. By collaborating with internal and external partners, you'll be crucial in enhancing the service experience and achieving defined objectives. Key Responsibilities:

- Develop and coach the After-Sales Service team
- Address client concerns and inquiries effectively
- Oversee after-sales service processes and requests
- Work closely with suppliers and partners for seamless service
- Monitor and enhance service performance metrics Requirements:
- 2+ years in supervisory or after-sales service roles
- Background in luxury retail or jewelry preferred
- Robust leadership and team-building skills
- Bilingual communication skills in French and English
- Expertise in Microsoft Office, particularly in Excel Lead a dedicated team to provide outstanding after-sales service at Birks, creating meaningful experiences for clients.

📌 Team Lead for After-Sales at Birks (Montreal)
🏢 Maison Birks
📍 Montreal