Join Canadian Fiber Optics as a Technical Customer Service Representative, offering vital assistance to both residential and business accounts. Your expertise will drive customer satisfaction and loyalty. We are looking for a dynamic Customer Service Representative with exceptional communication and problem-solving skills.

This role focuses on technical troubleshooting, assisting clients with service issues, and guiding them through service upgrades. You will play a crucial role in enhancing customer experience while managing account inquiries. Key Responsibilities:

- Provide effective solutions via various communication channels
- Troubleshoot and resolve Wi-Fi and service interruptions
- Support customers through technical and billing inquiries




- Maintain documentation in the CRM system
- Exceed performance metrics for quality service Requirements:
- At least 2 years of experience in similar roles
- Strong verbal and written communication skills
- Detail-oriented with problem-solving capability
- Team-oriented with the ability to work independently
- Experience in technical support or fiber optics is a plus Drive customer engagement and satisfaction at Canadian Fiber Optics while embracing an agile and energetic work workplace.

📌 Technical Customer Service Representative (Calgary)
🏢 Integratedcooling
📍 Calgary