Join FacilityOS as a Technical Customer Support Analyst in a hybrid work workplace. Respond to inquiries and resolve technical issues, enhancing customer satisfaction globally. This opportunity allows you to play a crucial role at FacilityOS, combining technical support and customer interaction to deliver excellence.

You will need strong communication skills and a detail-oriented approach to handle complex customer challenges effectively. The role is designed for individuals who enjoy troubleshooting and collaborating with cross-functional teams. Key Responsibilities:

- Address customer inquiries through email, chat, phone, and video
- Diagnose hardware and software issues, providing timely resolutions
- Serve as a subject matter expert for FacilityOS products




- Collaborate with internal teams to escalate issues efficiently
- Create helpful knowledge-sharing materials for user training Requirements:
- Minimum 2 years in a support role with technical focus
- Experience with hardware and software products
- Familiarity with customer service tools like Zendesk
- Strong organizational skills to manage multiple tasks
- Empathetic communication style for customer interactions Enhance customer support capabilities at FacilityOS by applying your technical expertise and customer service skills.

📌 Technical Customer Support Analyst Role (Toronto)
🏢 FacilityOS
📍 Toronto