Transform customer service at Metso as a DMO Technical Support Representative, with options for hybrid or remote work in Canada, aiming for service excellence and customer satisfaction. You'll integrate into a dedicated team, ensuring distributors receive comprehensive technical support for product, warranty, and service-related inquiries. This role emphasizes problem-solving, training initiatives, and continuous improvement to boost distributor capabilities.
You will play an integral part in facilitating open communication and reliability in service deliveries. Key Responsibilities:
- Offer technical support for end customers and distributors
- Manage and log warranty claims effectively
- Communicate and ensure technical updates reach distributors
- Evaluate distributor performance and capabilities
- Conduct technical training sessions for distributor staff
Requirements:
- Technical background in industrial or heavy equipment
- Robust analytical and troubleshooting skills
- Proven communication and engagement abilities
- Experience in warranty management is beneficial
- Dedication to safety and customer satisfaction
Contribute to Metso's mission of transforming industry practices through exceptional technical support and customer engagement.
📌 Technical Customer Support Representative (Kelowna)
🏢 Metso
📍 Kelowna