Become a key player at Genesys as a Technical Program Manager driving AI-powered innovations in customer experience. This role emphasizes managing technical programs to improve service delivery. As a Technical Program Manager, you'll be at the forefront of executing programs that integrate AI and cloud technologies at Genesys.

With over 3 years of experience in similar roles, you'll engage with cross-functional teams to ensure programs meet their business objectives while enhancing operational efficiency. This position is crucial for influencing strategies and optimizing delivery processes. Key Responsibilities:

- Directly oversee technical programs from initiation to delivery
- Promote collaboration among engineering and analytics teams




- Optimize resource allocation and project timelines
- Align stakeholders around essential program priorities
- Leverage data to improve program outcomes and reduce risks Requirements:
- 3+ years in Technical Program Management or related field
- Proven ability to deliver technical programs on time
- Robust grasp of cloud and distributed systems
- Excellent communication to influence across teams
- Data-driven problem-solving skills Bring your expertise in Technical Program Management to shape AI-powered solutions at Genesys.

📌 Technical Program Manager at Genesys AI (Canada)
🏢 Genesys Cloud Services
📍 Canada