Working Hours

Monday – Friday, 8:00 AM – 5:00 PM

Must be a

Canadian Citizen or Permanent Resident (PR)

This role is ideal for a technically skilled professional who enjoys troubleshooting, problem-solving, and helping customers resolve complex equipment issues. You'll provide expert remote support to customers and field technicians while collaborating with Engineering, Sales, Product Development, and Quality teams to improve product performance and customer satisfaction.

If you're passionate about industrial equipment, customer service, and continuous improvement, we'd like to hear from you.

Key Responsibilities

Provide technical support to customers via phone, email, and occasional on-site visits

Troubleshoot and resolve electrical, mechanical, hydraulic, and control system issues on loading dock equipment

Guide customers and field technicians through diagnostic procedures and repair processes

Develop and maintain expert knowledge of company products, specifications, applications, and product updates

Provide technical guidance on installation, operation, maintenance, and repair procedures

Deliver clear, step-by-step troubleshooting instructions to ensure timely issue resolution

Collaborate with Engineering, Product Development, Sales, and Technical teams to investigate and resolve complex technical issues

Perform root-cause analysis using electrical schematics, wiring diagrams, multimeters, and other diagnostic tools

Review and validate control system orders against purchase orders, approval drawings, and technical documentation

Coordinate with Sales and Engineering to resolve technical discrepancies





Maintain accurate records of customer interactions, troubleshooting activities, and technical solutions using CRM software

Support warranty investigations and prepare internal approvals for warranty-related repairs

Prepare technical reports and communicate updates professionally across departments

Contribute to the continuous improvement of service documentation, technical manuals, and support processes

Qualifications

Completion of an

Electrical Engineering Technician – Control Systems program or equivalent technical education

Experience supporting loading dock equipment or other industrial machinery

Strong knowledge of electrical, hydraulic, mechanical, and control systems

Excellent troubleshooting, diagnostic, and analytical skills

Robust customer service and communication skills

Ability to explain technical concepts clearly to customers and field technicians

Experience using CRM systems and technical support software

Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering documentation

Strong organizational skills with the ability to manage multiple priorities

Ability to work independently while collaborating effectively with cross-functional teams

Preferred Qualifications

Experience supporting loading dock equipment, lift equipment, or other material handling systems

Hands-on field service or maintenance experience with industrial equipment

Familiarity with PLC-controlled equipment and industrial control systems

Experience working in a manufacturing or industrial environment

Knowledge of applicable industry safety standards and regulations

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