Elevate your career with Teads as a Technical Support Engineer, providing crucial second-tier technical support. This Canada-based role focuses on resolving complex issues and driving technical solutions. Join a pioneering team at Teads where your expertise in technical support will make a real difference.

You will handle escalated cases, collaborate with various departments, and ensure high-quality service for brand partners. Your troubleshooting skills and clear communication will enable seamless campaign execution.

Key Responsibilities

- Manage and prioritize technical cases end to end • Analyze issues while coordinating with various departments • Support high-profile brand accounts effectively • Document and share known issues with solutions • Conduct client troubleshooting sessions proactively Requirements:
- Experience in ad tech or technical customer support • Proficient in SQL for effective data analysis • Strong interpersonal skills for client interactions • Familiarity with project management tools • Basic understanding of command line tools Support cutting-edge media solutions with your technical skills at Teads.

📌 Technical Support Engineer at Teads (Toronto)
🏢 Teads
📍 Toronto