Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support. This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s advanced security technologies. As a Technical Support Expert, you will assist customers with products like FortiMail and FortiSandbox, addressing troubleshooting needs and configuration analysis.

You will play a supportive role that enhances both your knowledge of network security and client satisfaction. This position allows for personal growth while working within a agile team at Fortinet. Key Responsibilities:

- Offer technical support via phone and online platforms
- Analyze packet traces and recommend corrective actions
- Educate clients on product usage and network knowledge gaps




- Consult technical documentation for problem resolution
- Ensure effective case management until closure

Requirements:

- 1-2 years in technical support or system administration
- Educational background in Computer Science or similar
- Proficient in multiple operating systems: Windows, OSX, Linux
- Strong troubleshooting abilities and communication skills
- Good understanding of networking protocols and technology

Approach technical challenges head-on at Fortinet, providing essential support to customers and honed expertise.

📌 Technical Support Expert Fortinet (Ottawa)
🏢 Zoomcar
📍 Ottawa