Become a vital part of CMG as a Technical Support Specialist in HPC solutions. This customer-facing role focuses on troubleshooting and improving MPI-based jobs in Linux and Windows environments.
This position involves direct customer interaction, assisting with CMG software installations, upgrades, and troubleshooting across various HPC setups—on-prem, cloud, or hybrid. Your technical expertise will be crucial in resolving licensing issues and optimizing job submission scripts, while maintaining strong communication with customers and internal teams.
Key Responsibilities:
• Assist customers with installations and upgrades of CMG software • Troubleshoot MPI job execution and collect diagnostic logs • Guide users through troubleshooting and support processes • Maintain Linux-based compute infrastructure for performance • Verify licensing entitlements and resolve runtime licensing issues
Requirements: • Minimum 3 years in a technical support role • Experience with Linux and Windows HPC environments • Familiarity with MPI implementations and networking • Knowledge of HPC schedulers like SLURM or PBS • Solid communication and problem-solving skills
Elevate your expertise by providing unparalleled support and operational improvements in HPC environments.
📌 Technical Support Specialist for HPC (Winnipeg)
🏢 Computer Modelling Group
📍 Winnipeg
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