FortiClient and FortiGate - collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment; Follow up on technical cases including proper escalation and management of the case until closure Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Experience in technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems – Windows, OSX, Linux Experience with security products – firewalls, IDS/IPS, VPN, virus scanning – endpoints and networking Previous call center experience, preferably supporting endpoints and/or security products, is desirable Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable The Canada base salary range for this full‑time position is expected to be between $86,900 to $96,500 annually.

Perks eligibility starts on your first day of hire and comprises 100% company paid medical, dental, and vision coverage,



including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement.

We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected] value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. #

📌 Technical Support Specialist (phone and remote) (Vancouver)
🏢 Zoomcar
📍 Vancouver