Porter Airlines is seeking an experienced Technical Writer to join the Inflight Services team on a 6-month fixed-term contract. In this role, you will lead the revamp and consolidation of the Flight Attendant Manual (FAM) — a regulatory document that is central to our Aircraft Operating Certificate (AOC) consolidation. You will work independently with minimal direction, applying your aviation documentation expertise to produce a manual that meets Transport Canada standards and reflects our operational requirements across both the Dash 8 and Embraer E195-E2 fleets.

The successful candidate will be comfortable navigating regulatory frameworks, working closely with subject matter experts across the organization, and producing polished, compliance-ready documentation on a tight timeline. Given the candidate's profile, there is also potential to contribute to IT-adjacent Inflight and Flight Operations projects as capacity allows. Review existing FAM content across both Dash 8 and E195-E2 fleet documentation and identify gaps, inconsistencies, and areas requiring revision Rewrite, restructure, and consolidate FAM content in accordance with Canadian Aviation Regulations (CARs) and Transport Canada standards Collaborate with subject matter experts in Inflight Services, Flight Operations, Regulatory and Standards, and Training to validate content accuracy Manage document version control, revision tracking, and change management throughout the project Ensure the completed FAM is formatted, structured,



and delivered to meet a tight regulatory deadline Support the digitization and other IT-adjacent inflight and flight ops documentation projects as capacity allows Provide technical writing guidance and documentation best practices to Inflight Services team members where needed Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Minimum 3 to 5 years of technical writing experience, with demonstrated experience in regulatory or compliance documentation, is required Minimum 1 year of aviation industry experience, with direct experience writing or revising flight operations, cabin crew, or maintenance documentation within a certificated airline or aviation organization Proven ability to interpret and apply Canadian Aviation Regulations (CARs) or equivalent regulatory frameworks in a documentation context, and familiarity with Transport Canada regulatory processes and AOC requirements Experience collaborating with cross-functional subject matter experts to validate technical content Proficiency with standard documentation and version control tools IT background or experience with digital documentation platforms, workflow tools, or process automation is preferred Experience with Embraer E-jet series or Dash 8 fleet documentation is an asset Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.

Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.Visit or follow @porterairlines on Instagram, Facebook and X. #

📌 Technical Writer for Airlines (Toronto)
🏢 Porter Airlines
📍 Toronto