Location:

Anjou, QC

Employment Type:

- 1 Vacancy
- Full-time, Permanent

Total Rewards Overview:

- Base Salary + Quarterly Bonus Opportunity
- Annual Performance Review with Increase Opportunity
- Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan

Position Responsibilities:

- Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
- Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
- Receive, provide and issue purchase orders and receipts of goods
- Research availability of parts, either within the facility or from other resources as necessary
- Search part numbers using a computer or standard catalogue
- Mark materials with identifying information to communicate parts allocations to service work orders
- Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
- Provide and maintain accurate back order reports
- Effectively sell and cross-sell parts referencing active campaigns or promotions
- Complete all applicable inventory, work orders, purchase orders, receipts of goods entry and put stock away
- Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
- Participate in training to remain up to date on products represented by JJE and new/revised protocols




- Process a variety of reports in written and electronic form (e.g., requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties
- Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
- Other duties as assigned by your Manager
- On-call coverage as required

About You:

- Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to prioritize and organize workload in a fast-paced workplace
- Basic mathematical skills
- Able to work efficiently as part of a team as well as independently
- Able to effectively communicate with all other departments in the facility
- Detail-oriented individual with a strong work ethic and positive team attitude

Position Requirements/Qualifications:

Education/Certification:

- High School Diploma or Equivalent
- Valid driver’s license with a clean driver’s abstract
- Must have a forklift license or willing to obtain

Experience:

- 3-5 years’ experience in a heavy equipment, construction or automotive parts and/or service environment
- 2-3 years’ experience in Inventory Management
- Strong computer skills including Microsoft Office and ERP/Inventory Management systems
- Mechanical aptitude or previous exposure to heavy equipment parts

Our Core People Values:

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

📌 Technicien en pièces / service a la clientele - Parts Technician / Advisor (Montreal)
🏢 Federal Signal
📍 Montreal