At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. A successful candidate will be part of the Technology & Support Services department, working on the Employee Technology Services team providing tier 1 technical support to the staff of PointClickCare,



as well as working at the PointClickCare IT Bar in the Toronto, Downtown Office (The Well) Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department.

Help in setup and deployment of standard configurations for laptop computers and mobile devices Onboarding, Technology support and Help Desk solutions for the Toronto, Downtown Office (The Well). 2-3 years of experience working within a customer-facing role.

Experience within a retail, hospitality or customer service workplace is considered an asset. ~ Knowledgeable in administrating Microsoft Applications, hardware setup and software setup/configuration (some networking) ~ Experience working with and/or using Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset ~ Working knowledge or hands on experience with virus protection software ~ Experience using ServiceNOW or a similar ticketing system to manage workloads ~ Ability to work a flexible schedule, which sometimes may include evening and or weekend hours as needed ~ Open to On-Call rotations with other IT members to assure fulltime support for PointClickCare Onsite employees Bonus Skills: Experience using AI in a technical capacity to assist in automating daily workloads Assist in New-hire employee onboarding Tracking, restocking and reporting for IT Asset Management and Inventory.



Working with the ETS Manager to provide training services to PointClickCare staff on IT systems and equipment Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites $The Canada base salary range for this position is $55,000 - $60,000 Fulltime Benefits and overtime eligibility. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations.

Retirement Plan Matching Flexible Paid Time

Off Wellness Support Programs and Resources Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position.

By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #

📌 Technology Support Specialist I (Onsite- Toronto)
🏢 PointClickCare
📍 Toronto