Enhance customer relationships at Toon Boom as a Customer Success Specialist in Montreal. Facilitate onboarding and assist clients in maximizing their product use within our hybrid work workplace. The successful Customer Success Specialist at Toon Boom will work with diverse clients in the animation industry, ensuring they are successfully onboarded and continually supported in their use of our software.
This role emphasizes proactive problem solving and customer advocacy, ensuring that feedback is relayed internally to improve our products and processes. You will also analyze customer data to prevent churn and promote growth. Key Responsibilities:
- Guide new customers to effective product use
- Track health of accounts using Planhat
- Help clients set and achieve their software goals
- Detect churn risks and expansion opportunities
- Represent customer feedback within the team
Requirements:
- At least 2 years in a CSM role
- Familiar with EDU or creative environments
- Hands-on experience with Planhat
- Solid service background and analytical skills
- Proficient communication abilities in English
Utilize your skills in customer success to build lasting partnerships at Toon Boom, fostering satisfaction and loyalty.