Join Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist, focusing on collections and delinquency resolution in a hybrid environment. Lead customer interactions with a dedicated, service-oriented approach. This senior position is based in Markham, Ontario, requiring you to resolve high-risk accounts and foster customer relationships.

You'll handle both incoming and outgoing communications, ensuring timely resolutions to minimize financial losses. This role demands responsiveness and problem-solving expertise. Key Responsibilities:

- Handle complex accounts, including bankruptcies and fraud
- Negotiate and arrange payment solutions with customers
- Document all collection activities accurately
- Use analysis to manage risks effectively
- Collaborate with various departments to resolve issues

Requirements:

- Bilingual in English and French required
- At least 3 years of experience in automotive finance
- Robust negotiation and decision-making skills
- Excellent organizational and detail-oriented mindset
- Familiarity with CRM systems and Microsoft Office

Elevate your career in a supportive environment focused on customer success and teamwork at Toyota Financial Services.

📌 Toyota Collections Specialist: Bilingual Senior Role (Markham)
🏢 TCR Toyota Credit Canada, Inc.
📍 Markham