Join Vancouver Public Library as an IT Help Desk Technician, providing essential technical support to staff. This in-person role will utilize your troubleshooting skills to resolve IT issues effectively. In this Information Technology Assistant position at the Vancouver Public Library, you will be a part of the IT Help Centre team.

Your focus will be on assisting library staff with technology-related challenges, troubleshooting computer applications, and networking issues. You will work independently, ensuring adherence to guidelines while providing excellent customer service. Key Responsibilities:

- Respond to internal IT support inquiries promptly
- Troubleshoot issues related to computer hardware and software
- Support the setup and maintenance of library technology




- Deliver in-person assistance to troubleshoot complex issues
- Communicate effectively with library staff and vendors

Requirements:

- Completion of a computer sciences certificate program
- Minimum 6 months experience in IT support or public service
- Familiarity with library technology and systems preferred
- Previous call center experience is beneficial
- Valid driver's license for British Columbia

Leverage your technical knowledge to support Vancouver Public Library's mission through quality IT services.

📌 Vancouver IT Help Desk Technician
🏢 City of Vancouver
📍 Vancouver