Compensation: CAD 18.6 - CAD 27.9 - hourly Shift: Part-Time - 2 month contract Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. We are Canada’s Cultural Department Store We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We seek to ignite creativity and innovation every day We give back to the communities in which we operate The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.

The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans Support the planning,



prioritization and execution of the work you and the team are doing Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture Practice and role model Feedback and Coaching - The Indigo Way Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers 1-2 years of experience in a customer service, merchandising or operations role ~ Demonstrated commitment to creating an exceptional employee and customer experience ~ Performance orientated ~ Ability to exercise good business acumen and systemic thinking that supports meaningful decisions ~ Ability to prioritize, plan and execute while being agile ~ Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques ~ Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays At Indigo,



we are committed to our communities, our customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.

Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment.

We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve.

We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.

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