Level 2 IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately$310billionin assetsas of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie

Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!Client Relations Representatives act as educators in providing information to financial industry professionals to help clients achieve financial success through their eyes. As a Client Relations Representative, you will be a significant part of a team that specializes in providing effective solutions and support for Financial Advisors, Dealers and Investors through inbound telephone calls and email. Addressing inquiries from our clients through phone calls(inbound/outbound), emails, and fax Building relationships with our clients to create loyalty towardsMackenzie Investments Proactively contacting Financial Advisors, Dealers and other Financial Institutions regarding outstanding requirements through fax, email, and/or phone Flexible rotating shift from 8:30 am to 6:00 pm Hybrid office and work from home environment (3-day office attendance) The following qualifications will assist the successful candidate: Strong customer service and interpersonal skills Bilingual (French and English)



Cantonese and Mandarin are an asset Ability to recognize opportunities for sales growth and process improvements Post-secondary education in a related field or a keen interest in the financial industry Related industry or call-centre experience is an asset Proficient knowledge of Microsoft Office Suite Products COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weightedbonus, education/career support, option to join Employee Share Purchase Plan with employer matchingcomponent. ~ EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans. ~ RETIREMENT SAVINGS PROGRAMS: voluntaryGroup RRSP enrolment with employer matchingcomponent. ~ INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development. We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling.These tools support the recruitment process;

📌 Work From Home Representative (Toronto)
🏢 Mackenzie Investments
📍 Toronto