Join Enercare as a Workforce Analyst and leverage AI-driven insights to refine workforce planning strategies. This full-time role is based in Niagara/Markham and plays a vital role in our Home Services contact center. You will focus on staffing models, call volume forecasts, and data analysis to enhance overall customer experience.

Candidates should have a solid analytical spine, hands-on experience with AI tools, and an advanced grasp of Excel to effectively partner in our mission of high-quality service. Key Responsibilities:

- Utilize AI for improving call volume forecasts and staffing plans
- Monitor and analyze data trends for operational risks
- Build forecasting models and reporting dashboards
- Collaborate with Operations to refine forecasting processes
- Evaluate and optimize forecasting assumptions regularly Requirements:
- 4–7+ years in Workforce Analytics, forecasting, or contact centers
- Proficient in AI-assisted analytics and predictive tools
- Strong Excel skills for modeling and reporting
- Familiar with contact center metrics and data interpretation
- Proven track record in deriving actionable insights from data Enhance your career with analytics-driven decisions at Enercare.

📌 Workforce Analyst with AI Expertise (Markham)
🏢 Enercare
📍 Markham