Diagnose and resolve tickets within client service level agreement time frames

- Diagnose and replace major hardware components for standard Windows and Apple devices
- Maintain required Apple and Lenovo certifications and training programs
- Configure and customize Windows and Mac setups for clients
- Perform hardware support onsite at client sites and in-lab at Venture’s office
- Manage communication with vendors and third parties as required
- Document ticket progress and resolution notes for client billing or review
- Act as liaison between account and technical teams and clients when required
- Meet client service level agreement targets while maintaining high client service
- Support technician and account teams to ensure client satisfaction
- Work with the team lead to identify hardware repair team improvements
- Perform other tasks as required by management

Requirements

- 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
- Support knowledge of PC hardware and Microsoft operating systems
- Knowledge of standard business software such as Office 365 and VPN applications Support knowledge of printer hardware and printer-related software such as printer drivers
- Support knowledge of iOS and macOS devices and iOS/macOS troubleshooting
- Knowledge and experience performing PCB repairs is considered an asset
- Solid client service skills, communication,



and problem solving
- Ability to work with non-technical users and simplify complex information
- Ability to multitask, prioritize, and manage time effectively
- Ability to lift heavy objects up to 50 lbs.
- Valid driver's license is required
- Ability to work Monday to Friday, 9:00 AM–5:30 PM

Core Competencies

Demonstrates expertise in diagnosing and repairing hardware issues for both PC and Apple devices, while maintaining high client service standards and effective communication with technical and non-technical users. Proficient in managing hardware support tasks and ensuring client satisfaction through timely resolution of service requests.

Highest-signal resume keywords

- Hardware Diagnosis and Repair
- Client Service Skills
- PC and Apple Device Support
- Microsoft Operating Systems Knowledge
- IOS and macOS Troubleshooting

Hard Skills

- Hardware Support
- PCB Repairs
- Printer Hardware Support
- Office 365 Knowledge
- VPN Applications Knowledge

Soft Skills

- Communication
- Problem Solving
- Multitasking
- Time Management

Certifications & Qualifications

- Apple Certification
- Lenovo Certification

Industry Keywords

- Client Service Level Agreement
- Technical Liaison
- Vendor Communication

Tools & Technologies

- Windows Operating System
- Mac Operating System
- Apple Devices
- Lenovo Devices

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📌 IT Hardware Support Technician – Level 1 (Markham)
🏢 Jobtailor
📍 Markham